Contact centre agent - customer service

• Work Term: Temporary
• Work Language: French
• Hours: 30 to 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work setting

• Retail business
• Retail or wholesale furniture store

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Copywrite
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Schedule transportation conveyances
• Balance daily transactions

Computer and technology knowledge

• Electronic mail

Specialization/experience (business sales and services)

• Distribution

Security and safety

• Criminal record check
• Reference required

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Screening questions

• Are you authorized to work in Canada?
• Do you have experience working in this field?
• Do you have the above-indicated required certifications?

Health benefits

• Disability benefits
• Health care plan
• Paramedical services coverage

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site recreation and activities
• Travel insurance
• Wellness program

Support for newcomers and refugees

• Does not require Canadian work experience

Support for youths

• Offers on-the-job training tailored to youth

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)