Customer service adviser

• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year

Tasks

• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Resolve product and service related problems
• Document work completed
• Recommend measures to improve work methods

Financial benefits

• Bonus
• Group insurance benefits
• Pension plan

Other benefits

• Learning/training paid by employer
• Other benefits
• Paid time off (volunteering or personal days)
• Wellness program

Support for newcomers and refugees

• Supports newcomers and/or refugees with foreign credential recognition

Support for youths

• Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans

• Supports Veterans in translating their military skills and experience into the language of the civilian job market

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees
• Work Term: Permanent
• Work Language: English or French
• Hours: 35 hours per week