Customer service agent

• Work Term: Permanent
• Work Language: Bilingual
• Hours: 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years
• or equivalent experience

Tasks

• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Provide customer service

Computer and technology knowledge

• Google Drive
• Zendesk
• Word processing software

Type of experience

• Call centre

Security and safety

• Basic security clearance

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Reliability
• Team player
• Ability to multitask
• Dependability
• Quick learner

Screening questions

• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

• Day
• Weekend

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance

Long term benefits

• Maternity and parental benefits

Other benefits

• Free parking available
• Other benefits
• Team building opportunities
• Parking available